Unit4's approach to customer success
Creating powerful partnerships
Your investment in our solutions is more than a transaction, it’s a partnership. At Unit4, we believe in putting people at the heart of technology and building personalized relationships that drive value and success.
Helping you to uncover infinite opportunities
From evaluation of your need and selection of services, to adoption and optimization,
our team is on hand to help you uncover the true value and possibilities of the Unit4 portfolio.
We work hand in hand with your organization to get you up and running quickly, realize value and
enhance and expand capabilities that drive continuous efficiencies for your business.
Drive outcome with insight
Through a collaborative partnership, we work with you to understand the challenges you’re addressing and the business outcomes you aim to achieve.
Our outcome-driven approach enables you to unlock the full potential of our solutions – leveraging our comprehensive packaged services to accelerate time to value and including everything you need to achieve your goals, measure success and ensure seamless delivery with cost certainty.
Onboard and empower
At Unit4, we believe in putting people at the heart of technology.
Our prescriptive onboarding approach ensures a smooth, quick start, supported by personalized guidance, educational content and tailored learning pathways. Our partner-led Organizational Change Management packages further equip you with the tools, strategies, and support needed for a successful, future-ready implementation. Our goal is to set you up for success, helping your people unlock the full potential of the Unit4 portfolio and empowering them to drive meaningful, value-driven solutions for your business.
Optimize your journey
We understand that strategy is ever evolving, and we are here to help you adjust your course when needed.
Your Customer Success Manager will be with you along your journey, supporting and coaching you to identify the outcomes and new capabilities that will unlock greatest value and presenting you with options so you can remain in control and determine what will suit your business.
Success that looks right for you
Our goal is to simplify your journey. That’s why we've created a flexible and outcome-driven approach to customer success.
Success4U is at the heart of everything we do. It's our subscription-based wrapper that encompasses our customer success. With Success4U, you benefit from adaptable support that aligns seamlessly with your strategy. Craft a success plan that empowers you to optimize processes, achieve impactful business outcomes, and evolves alongside your journey, continually enhancing overall value.
Why Choose Us?
Customer centric
Your success is our priority.
Through meaningful collaboration, we deliver personalized support, proactive solutions, and seamless integration to ensure your success every step of the way.
Outcome driven
We focus on measurable results aligned with your strategic goals.
By setting clear objectives, prioritizing your needs, and leveraging data, we adapt strategies to ensure impactful outcomes.
Empowerment focused
We equip customers with the skills, tools, and support needed for success.
Through tailored training and proactive guidance, we help you confidently use our solutions, overcome challenges, and achieve your goals.
The Unit4 team "performed an exceptional role, all the way from discovery through to design, implementation, testing, and training."
Ben Watson
Exchequer and Procurement Manager, South Oxfordshire and Vale of White Horse Councils
Helpful resources
Resource library
Customer success stories
See how our products and services help organizations, from different industries, to overcome challenges and transform their business.
Analyst report
Success4U is a best-in-class client-first experience model
Read the report by HFS Research to learn how Success4U reshapes the way enterprises adopt and maximize the value of their ERP solutions.
On-demand webinar
Success4U - Helping you build your path to success
Learn more about Success4U – our new approach to Customer Success designed to maximize value through tailored services.
Blog
Optimize your Unit4 experience with Success4U
Get a short introduction to the highlights and benefits of our comprehensive service framework, for every stage of the Unit4 journey – from onboarding to optimization.
Podcast
Building an online community that enhances customer experience
Our Community4U team explains the real value of an online community and its importance in creating a better customer experience.
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