Success4U
Helping you build your path to success
Our goal at Unit4 is to simplify your ERP journey and that’s why we have created Success4U, a flexible and outcome-driven approach to customer success.
Driving solutions and services tailored to your
needs – in a way that works for you
Whether that is more of a self-service approach or engaging with our experienced Customer Success Managers to build a tailored journey that enables your organization to thrive, we want you to be successful.
Simplicity in every step
Doing business should be easy and that's the essence of what Success4U is all about.
So, what makes it easier with Success4U? The answer is simple: everything you need for a smooth journey – from onboarding to value realization and expansion of use cases that drive more adoption – is thoughtfully packed into Success4U and our Success Catalogs providing you with an all-in-one solution. No more searching high and low for the resources to deliver the outcome you require.
Success Points: your path to ease
Our Success Catalogs are your key to simplifying the onboarding and use-case expansion process.
We've deconstructed complex tasks into manageable, bite-sized chunks. Our Success Points system makes it effortless for you to access and implement what you need, precisely when you need it. We believe in keeping it simple, every step of the way.
Risk free
Our Success Catalog services are all fixed price and deliver the best-practice approaches for your industry.
We’re experts in the best way to use our solutions and have executed these over and over again. That’s why we can do this with no surprises, no hidden costs – just pure ease.
Our Success4U plans
Success4U is not just a product; it’s your partner in achieving
an optimal SaaS experience.
Success4U Essentials
Every customer at Unit4 gains access to our Success4U Essentials plan, a package that puts you in the driving seat.
Success4U Essentials is an all-digital, self-guided approach to customer success and includes:
- Industry Success Plan templates
- Standard Customer support
- End User enablement
- Standard Community4U access
Success4U Professional
You can elevate your customer experience by investing in our Success4U Professional plan, giving you quicker value realization and outcome-driven solutions aligned to your strategy.
You’ll receive:
Tailored success planning with assigned customer success manager- Access to preferential pricing within the Success Catalogs, using our exclusive Success Points
- Elevated customer support with enhanced resolution SLA’s
- Premium education and in-product guidance
- Enhanced Community4U access to thought leadership content and product management webinars
Why choose Success4U?
Here are some of the key benefits that Success4U offers.
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