Unlocking success outcomes for our customers
At Unit4, we know that true customer success goes beyond delivering software—it’s about driving ongoing measurable results that align with your organization’s strategic goals. Success is built on a foundation of collaboration, proactive planning, and continuous value delivery.
Let's take a deep dive into the concept of success outcomes, as a part of our Unit4 Success4U, and how they can revolutionize the way your organization operates.
The why behind success outcomes
The approach to software implementation and maintenance is still predominantly driven by technology and functionality, prioritizing the development of new features and technical capabilities. This leads to the common pitfall of devising solutions before fully understanding and aligning with the true business objectives.
Success outcomes shift this focus from merely enhancing features to achieving genuine increments in business results. They represent actionable achievements that fuel sustained innovation and transformation. By focusing on key metrics, we ensure every goal has real business value attached to it. For instance, one success outcome we enable is optimizing project resource management. This involves empowering businesses to precisely track, allocate, and utilize resources across projects.
How do we measure success?
In this example of optimizing project resource management, our value-driven Key Performance Indicators (KPIs) are:
- Project timelines adherence – Are your projects delivered on time?
- Resource allocation accuracy – Are your resources allocated to maximize output?
- Resource utilization rate – Are your resources being used effectively while avoiding burnout?
The delivery of this outcome hinges on enabling you to focus on these measures. With a structured approach, these KPIs allow for tracking real gains, ensuring that your team has visibility into progress and return on investment.
The role of customer success managers
Achieving success outcomes doesn’t happen by chance. It requires dedicated guidance and expertise, which is where our Customer Success Managers (CSMs) come in.
The CSM will work closely with you to understand your business’s unique needs. From there, we design tailored Success Plans that map your goals to Unit4’s growing Success Catalog. Each success outcome in the catalog is supported by predefined, proven, and predictable services. This ensures:
- Alignment with your business objectives
- Adaptability to evolving needs
- A clear path to achieving measurable results
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The how of success planning
Step 1: Understanding your goals
We collaborate with you to identify your business goals and challenges. Whether it’s improving resource utilization or adopting Cloud-based solutions, we start by laying a strong foundation for success.
Step 2: Tailored success plans
Your CSM builds a custom Success Plan designed to meet your objectives. This plan outlines the steps, tools, and metrics necessary for achieving your success outcomes.
Step 3: Execution and monitoring
With the Success Plan in place, we work alongside your team to implement the right solutions, helping you to continuously measure progress and refine strategies to ensure tangible results.
Real outcomes, tangible benefits
Success outcomes with Unit4 deliver clear, measurable benefits across key business functions. Here’s what some of our customers have achieved:
- Faster time-to-value – Accelerating the adoption of solutions and delivering ROI faster.
- Improved resource management – Enhancing the accuracy and efficiency of project resource allocation.
- Streamlined operations – Reducing manual processes and focusing on business growth.
- Continuous innovation – Adapting to market changes and staying ahead of competitors.
Why choose Unit4 and Success4U?
At Unit4, we specialize in making software that adapts to the unique requirements of your organization. But what truly sets us apart is our focus on delivering success outcomes through the Success4U Program.
This comprehensive program equips you with dedicated CSMs, proactive service planning, and access to expert insights—ensuring your investments in technology translate into meaningful results.
Here’s how Success4U has empowered organizations like yours to achieve success:
- Flexible and scalable solutions: Designed to grow with your business’s evolving needs.
- Strategic guidance: Tools and frameworks that allow you to focus on what matters most achieving your goals.
- Continuous value delivery: A commitment to ensuring your teams see measurable benefits at every step of the way.
Your path to success starts here
Are you ready to transform your organization with success-driven outcomes? Whether it’s ensuring project timelines are met, improving resource utilization rates, or navigating business challenges, Unit4 provides the expertise and tools to guide you every step of the way.
Partner with us through Success4U to rewrite how you approach business success. Visit our Customer Success page today or connect with one of our experts to design your Success Plan.
Achieve more, stress less, and unlock the full potential of your business with Unit4.
